tag:status.revalizesoftware.com,2005:/historyRevalize Status - Incident History2024-03-29T01:24:02-04:00Revalizetag:status.revalizesoftware.com,2005:Incident/200890852024-02-27T21:23:35-05:002024-02-27T21:23:35-05:00AQ Software Update<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>21:23</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>21:22</var> EST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>21:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>11:07</var> EST</small><br><strong>Scheduled</strong> - The AQ development team has scheduled a software update for, Thursday, February 27, 2024. The update will be applied to US and UK versions of the AQ software. During deployment of the update to our servers, there will be a temporary interruption in service. The deployment should be completed within 60 Min.</p>tag:status.revalizesoftware.com,2005:Incident/199846242024-02-21T12:05:04-05:002024-02-21T12:05:04-05:00AQ Report Printing<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>12:05</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>12:20</var> EST</small><br><strong>Monitoring</strong> - We apologize for the inconvenience you've had with printing using the AQ CPQ software recently.<br />We have deployed a solution that we expect will correct the printing issue you experienced. We will be monitoring the systems to ensure performance and will take additional corrective measures if needed.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>13:04</var> EST</small><br><strong>Update</strong> - An update regarding the issue we are having with printing reports. Revalize is working diligently to identify the root cause of the issue. We are seeing improvements in the speed of printing reports, but are still working to fully resolve the issue. We appreciate your patience while troubleshooting continues, and will provide additional updates as they become available.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>12:10</var> EST</small><br><strong>Update</strong> - An update regarding the issue we are having with printing reports. Revalize is working diligently to identify the root cause of the issue since it was discovered yesterday. We are seeing improvements in the speed of printing reports, but are still working to fully resolve the issue. We appreciate your patience while troubleshooting continues, and will provide additional updates as they become available.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>10:40</var> EST</small><br><strong>Investigating</strong> - We are currently investigating reported issues with printing Reports in AQ. At this time users may be unable to print any reports. The AQ development team is working to identify the issue and restore full system functionality. Further updates related to this incident will be posted here as they become available.</p>tag:status.revalizesoftware.com,2005:Incident/200021882024-02-16T21:57:43-05:002024-02-16T21:57:43-05:00AQ Software Update<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>21:57</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>21:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>14:38</var> EST</small><br><strong>Scheduled</strong> - The AQ development team has scheduled a software update for, Friday, February 16, 2024. The update will be applied to US and UK versions of the AQ software. During deployment of the update to our servers, there will be a temporary interruption in service. The deployment should be completed within 60 Min.</p>tag:status.revalizesoftware.com,2005:Incident/199758002024-02-13T21:40:59-05:002024-02-13T21:40:59-05:00AQ Software Update<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>21:40</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>21:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>10:17</var> EST</small><br><strong>Scheduled</strong> - The AQ development team has scheduled a software update for, Tuesday, February 13, 2024. The update will be applied to US and UK versions of the AQ software. During deployment of the update to our servers, there will be a temporary interruption in service. The deployment should be completed within 60 Min.</p>tag:status.revalizesoftware.com,2005:Incident/197429092024-01-17T21:09:48-05:002024-01-17T21:09:48-05:00AQ Software Update<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>21:09</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>21:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>15:37</var> EST</small><br><strong>Scheduled</strong> - The AQ development team has scheduled a software update for, Wednesday, January 17, 2024. The update will be applied to US and UK versions of the AQ software. During the deployment of the update to our servers, there will be a temporary interruption in service. The deployment should be completed within 60 Mins.</p>tag:status.revalizesoftware.com,2005:Incident/196461902024-01-10T09:51:31-05:002024-01-10T09:51:31-05:00AQ - Publication Issue<p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>09:51</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>11:25</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>08:53</var> EST</small><br><strong>Investigating</strong> - We are currently investigating issues with publishing updates to the AQ Catalog. Our development team is working to identify such publication issues and restore full system functionality. This issue affects both US and UK customers. Further updates will be posted here as they become available.</p>tag:status.revalizesoftware.com,2005:Incident/196045092024-01-04T10:05:27-05:002024-01-04T10:05:27-05:00AQ Outage<p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>10:05</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>14:22</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>13:26</var> EST</small><br><strong>Investigating</strong> - The AQ app is experiencing different issues ranging from opening projects, slowness, erroring out, or not being able to print Quotes. These issues affect both US and UK customers. The AQ development team is working to identify the issue and restore full system functionality. Further updates related to this incident will be posted here as they become available.</p>tag:status.revalizesoftware.com,2005:Incident/194293642023-12-21T16:38:24-05:002023-12-21T16:38:24-05:00AQ Catalog Search Issue<p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>16:38</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>10:14</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>08:15</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>11:40</var> EST</small><br><strong>Investigating</strong> - We are currently investigating reported issues with missing custom manufacturers and their custom items. At this time, users may be unable to find some custom MFR products in the catalog and in the MFR Settings window. Our development team is working to identify the issue and restore full system functionality. Further updates will be posted here as they become available.</p>tag:status.revalizesoftware.com,2005:Incident/194396252023-12-14T21:35:53-05:002023-12-14T21:35:53-05:00AQ Software Update<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>21:35</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>21:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>11:19</var> EST</small><br><strong>Scheduled</strong> - The AQ development team has scheduled a software update for, Thursday, December 14, 2023. The update will be applied to US and UK versions of the AQ software. During deployment of the update to our servers, there will be a temporary interruption in service. The deployment should be completed within 60 Min.</p>tag:status.revalizesoftware.com,2005:Incident/193338362023-12-06T09:30:55-05:002023-12-06T09:30:55-05:00AQ Insight<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>09:30</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>08:55</var> EST</small><br><strong>Investigating</strong> - We are currently investigating reported issues with loading AQ Insight data. The AQ development team is working to identify the issue and restore full system functionality. More updates related to this incident will be posted here as they become available.</p>tag:status.revalizesoftware.com,2005:Incident/190770662023-11-10T02:00:46-05:002023-11-10T02:00:46-05:00AQ Maintenance Window<p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>02:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>00:01</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>15:07</var> EST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>15:06</var> EST</small><br><strong>Scheduled</strong> - The AQ development and cloud team has scheduled a maintenance window for, Friday, November 10, 2023, from 12am to 2am ET. This maintenance window applies to the US and UK versions of the AQ software. During this maintenance window, our systems will be temporarily unavailable. We apologize for any inconvenience this may cause and appreciate your understanding. The maintenance window should be completed within 120 Min.</p>tag:status.revalizesoftware.com,2005:Incident/190603952023-11-09T15:07:47-05:002023-11-09T15:07:47-05:00AQ Access Issue<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>15:07</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>14:33</var> EST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>13:16</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>12:25</var> EST</small><br><strong>Investigating</strong> - We are currently investigating reported issues with accessing AQ or opening existing projects in AQ. At this time users may be unable to open AQ, access existing projects, or print reports. The AQ development team is working to identify the issue and restore full system functionality. Further updates related to this incident will be posted here as they become available.</p>tag:status.revalizesoftware.com,2005:Incident/190016032023-11-03T11:06:31-04:002023-11-03T11:06:31-04:00AQ Insights<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>11:06</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>12:10</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating reported issues with loading AQ Insights data. The AQ development team is working to identify the issue and restore full system functionality. More updates related to this incident will be posted here as they become available.</p>tag:status.revalizesoftware.com,2005:Incident/189812752023-11-03T11:04:46-04:002023-11-03T11:04:46-04:00AQ - Publication Issue<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>11:04</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>13:37</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating issues with publishing updates to the AQ Catalog. Our development team is working to identify such publication issues and restore full system functionality. This issue affects US customers. Further updates will be posted here as they become available.</p>tag:status.revalizesoftware.com,2005:Incident/189905692023-11-02T12:20:14-04:002023-11-02T12:20:14-04:00AQ access issue<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>12:20</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>14:23</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>12:50</var> EDT</small><br><strong>Investigating</strong> - We are investigating multiple reported issues.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>12:14</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>11:42</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating reported issues with accessing AQ or opening existing projects in AQ. At this time users may be unable to open AQ, access existing projects, or print reports. The AQ development team is working to identify the issue and restore full system functionality. Further updates related to this incident will be posted here as they become available.</p>tag:status.revalizesoftware.com,2005:Incident/188554182023-10-19T21:43:05-04:002023-10-19T21:43:05-04:00AQ Software Update<p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>21:43</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>21:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>12:02</var> EDT</small><br><strong>Scheduled</strong> - The AQ development team has scheduled a software update for, Thursday, October 19, 2023. The update will be applied to US and UK versions of the AQ software. During deployment of the update to our servers, there will be a temporary interruption in service. The deployment should be completed within 60 Min.</p>tag:status.revalizesoftware.com,2005:Incident/169313652023-10-17T09:19:42-04:002023-10-17T09:19:42-04:00AQ Revit Plug-in<p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>09:19</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>14:56</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>11:03</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating reported issues with the AQ Revit Plug-in compatibility with Revit 2023. <br />At this time, Revit does not recognize the AQ Revit Plug-in or keeps updating and crashing Revit. The AQ development team is working to identify the issue and restore full system functionality. Further updates related to this incident will be posted here as they become available.</p>tag:status.revalizesoftware.com,2005:Incident/181733212023-09-06T08:17:43-04:002023-09-06T08:17:43-04:00AQ - Report Printing<p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>08:17</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>11:05</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>09:09</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating reported issues with custom images and spec sheets added to custom items in the spreadsheet. Added images or spec sheets are not being displayed in the report viewer window. The AQ development team is working to identify the issue and restore full system functionality. As a workaround, users can add custom catalog items or mark the "Add to Catalog" option when creating custom items. More updates related to this incident will be posted here as they become available.<br /><br />https://support.revalizesoftware.com/s/article/Add-Custom-Items</p>tag:status.revalizesoftware.com,2005:Incident/182470522023-09-05T12:51:51-04:002023-09-05T12:51:51-04:00AQ Catalog slowness<p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>12:51</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>10:14</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>13:23</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>09:25</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>10:55</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating reported issues with performance in the Catalog. At this time users may be seeing slowness when searching the catalog and creating or adding custom items. The AQ development team is working to identify the issue and restore full system functionality. Further updates related to this incident will be posted here as they become available.</p>tag:status.revalizesoftware.com,2005:Incident/181748232023-08-17T21:33:50-04:002023-08-17T21:33:50-04:00AQ Software Update<p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>21:33</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>21:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>11:30</var> EDT</small><br><strong>Scheduled</strong> - The AQ development team has scheduled a software update for, Thursday, August 17, 2023. The update will be applied to US and UK versions of the AQ software. During deployment of the update to our servers, there will be a temporary interruption in service. The deployment should be completed within 60 Mins.</p>tag:status.revalizesoftware.com,2005:Incident/180774322023-08-17T21:33:33-04:002023-08-17T21:33:33-04:00AQ - Important Update: Enhancement of New Search and Decommissioning of AQ Old Search<p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>21:33</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>21:33</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>17:03</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>14:10</var> EDT</small><br><strong>Monitoring</strong> - As part of our ongoing commitment to provide you with the best possible user experience, we have decided to decommission the AQ Old Search feature. This change will take effect from 17th August 2023. <br /><br />We understand that change can sometimes be challenging, but we assure you this decision was made after careful consideration. Our goal is to focus our resources on enhancing the New Search feature, making it more efficient, user-friendly, and capable of delivering more accurate results.<br /><br />https://support.revalizesoftware.com/s/article/AQ-Enhancement-of-New-Search-and-Decommissioning-of-AQ-Old-Search</p>tag:status.revalizesoftware.com,2005:Incident/179240242023-08-07T17:05:06-04:002023-08-07T17:05:06-04:00AQ - Catalog Slowness<p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>17:05</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>16:59</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>12:37</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating reported issues with performance in the Catalog. At this time users may be seeing slowness when searching the catalog and creating or adding custom items. The AQ development team is working to identify the issue and restore full system functionality. Further updates related to this incident will be posted here as they become available.</p>tag:status.revalizesoftware.com,2005:Incident/179134042023-07-20T17:04:24-04:002023-07-20T17:04:24-04:00AQ - Catalog Slowness<p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>17:04</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>11:58</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating reported issues with performance in the Catalog. At this time users may be seeing slowness when searching the catalog and creating or adding custom items. The AQ development team is working to identify the issue and restore full system functionality. Further updates related to this incident will be posted here as they become available.</p>tag:status.revalizesoftware.com,2005:Incident/178808132023-07-19T08:46:34-04:002023-07-19T08:46:34-04:00AQ - Publication Issues<p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>08:46</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>14:05</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating issues with publishing updates to the AQ Catalog. Our development team is working to identify such publication issues and restore full system functionality. This issue affects both US and UK customers. Further updates will be posted here as they become available.</p>tag:status.revalizesoftware.com,2005:Incident/178462262023-07-13T21:58:09-04:002023-07-13T21:58:09-04:00AQ Software Update<p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>21:58</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>21:55</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>21:54</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>21:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>13:20</var> EDT</small><br><strong>Scheduled</strong> - The AQ development team has scheduled a software update for, Thursday, July 13, 2023. The update will be applied to US and UK versions of the AQ software. During deployment of the update to our servers, there will be a temporary interruption in service. The deployment should be completed within 60 Min.</p>